1) Privacy & POPIA Notice
How we use your information
Dante Capital (Pty) Ltd (“Dante”) processes personal information to assess applications, provide finance, manage our client relationships, comply with laws and prevent fraud. We collect data directly from you and from third-party sources (e.g., credit bureaus, bank-statement aggregators) where lawful and relevant. We apply appropriate security safeguards and only share information with operators/service providers and counterparties where necessary, under contract or as required by law. You have rights to access and correct your information, to object to certain processing, and to lodge a complaint with the Information Regulator. Our Information Officer: admin@dantecapital.co.za.
See our full POPIA/Privacy Policy here: [link]
2) Complaints Procedure
If you’re unhappy, here’s how to complain
Please email complaints@dantecapital.co.za. We’ll acknowledge receipt, investigate fairly, and aim to resolve your complaint within 6 weeks. If you’re not satisfied with our final response or we have not resolved it within 6 weeks, you may escalate:
• FAIS Ombud (advice/intermediary services): Tel +27 12 762 5000, info@faisombud.co.za, www.faisombud.co.za.
• National Financial Ombud (NFO) (banking/credit/insurance): Tel 0860 800 900, info@nfosa.co.za, www.nfosa.co.za.
Read our detailed Complaints Management Framework here: [link].
3) Conflict-of-Interest (COI) Management – Summary
Dante maintains a COI Policy to identify, avoid and/or manage conflicts between our interests, our staff and our clients. We prohibit any form of inappropriate inducement. Only “immaterial financial interests” (aggregate not exceeding R1,000 per third party per calendar year) may be accepted or offered, subject to approval and recording, and never in a way that compromises client outcomes. We maintain gift/hospitality registers, disclosures, and oversight by compliance. View our full COI Policy here: [link].
4) PAIA Manual (Access to Information)
In terms of the Promotion of Access to Information Act (PAIA), our section-51 Manual explains what records we hold and how to request access. It also lists our Information Officer’s contact details and the process and forms to use. Access is subject to statutory grounds for refusal and prescribed fees. Read our PAIA Manual here: [link].
5) FAIS/NCR Statutory Disclosure (About our Licence)
Dante Capital (Pty) Ltd is authorised by the Financial Sector Conduct Authority (FSCA) as a Financial Services Provider (FSP 49561) and is a Registered Credit Provider (NCRCP 19908). Our services, product categories, professional indemnity cover, key individuals/representatives, list of product suppliers, and complaints/escalation details are disclosed in our Statutory Disclosure Notice: [link].
6) Website/Online Terms (ECTA Section 43)
Where you apply online or transact electronically, the Electronic Communications and Transactions Act (ECTA) requires us to provide specific information (our legal name, registration number, addresses, fees/charges, terms of service, delivery/turnaround times for any digital services, refund/cancellation rules, and how to contact us). Please read our Website Terms & Legal Notice: [link].
7) Cookie Notice (part of POPIA transparency)
We use necessary cookies for security and functionality and, with your consent, analytics cookies to improve site performance. You can change or withdraw consent at any time in your browser or via our Cookie Settings: [link]. See our POPIA/Privacy Policy for details.
Dante Capital is an authorised financial services (FSP 49561) and a registered credit provider (NCRCP 19908)
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